REFUND POLICY
For Brand New Mobile Phones
- Eligibility Criteria:
- Refund requests must be made within 07 days of purchase.
- Products must be in their original packaging, inactivated and unused.
- Proof of purchase is required.
- Process:
- Contact our customer service team to initiate the refund process.
- Provide the required documentation and proof of purchase.
- Our team will conduct a thorough inspection of the returned item within 2 to 3 working days. Upon confirmation of its eligibility, the refund will be initiated and credited to your bank account within 10 to 15 working days.
- Refund Method:
- Refunds will be issued to the original payment method within 10 to 15 business days of receiving the returned item.
- Exceptions:
- Products that have been opened or used are not eligible for a refund.
- Any product that has been damaged after delivery is not eligible.
- Contact Information:
- For refund-related queries, please contact us at [your contact email or phone number].
For Used and Refurbished Mobile Phones
At [Your Company Name], we aim to provide high-quality used and refurbished mobile phones. We offer a fair and transparent refund policy to ensure customer satisfaction.
- Eligibility Criteria:
- Refund requests must be made within 15 days of the purchase date.
- Products must be returned in the condition they were received, including all accessories and packaging.
- Proof of purchase is required to process any refund.
- Refund Process:
- Contact our customer service team to initiate the refund process.
- Provide the required documentation and proof of purchase.
- Once your request is received, our team will conduct a thorough inspection of the returned item within 2 to 3 working days.
- If the item is deemed eligible for a refund, the refund will be initiated and credited to your original payment method within 10 to 15 working days.
- Refund Method:
- Refunds will be issued to the original payment method or as store credit, based on the customer's preference.
- Conditions and Exceptions:
- Products that show signs of misuse, alteration, or unauthorized repairs will not be eligible for a refund.
- Any damage caused by the customer will void the refund eligibility.
- Items sold as "final sale" or "as-is" are not eligible for returns or refunds.
- Defective Products:
- If a product is found to be defective upon delivery, please contact us immediately.
- We will offer a full refund, replacement, or repair at no additional cost, provided the defect is reported within the refund window.
- Contact Information:
- For refund-related queries and claims, please contact our customer service team at [your contact email or phone number].
Warranty Claim
For Brand New Mobile Phones
We are committed to ensuring the quality and performance of our brand-new mobile phones. If you encounter any issues covered under the warranty, you have the option to choose between contacting the manufacturer directly or initiating the claim through us.
- Eligibility Criteria:
- The warranty covers defects in materials and workmanship for 12 months from the date of purchase.
- The device must not show signs of misuse, accidental damage, or unauthorized repairs.
- Claim Options:
- Direct to Manufacturer:
- For devices from brands like Apple and Samsung, you can contact their official support services directly. This ensures a swift resolution, as the manufacturers have dedicated warranty services.
- Through Our Business:
- Alternatively, you can initiate the warranty claim through us. We will assist you in coordinating with the manufacturer or provide immediate support for issues within our capability.
- Direct to Manufacturer Process:
- Contact the manufacturer's customer service (e.g., Apple Care or Samsung Care).
- Provide proof of purchase and a detailed description of the issue.
- Follow their instructions for inspection, repair, or replacement.
- Through Our Business Process:
- Contact our customer service team to initiate the warranty claim.
- Provide proof of purchase and a detailed description of the issue.
- Our team will conduct a preliminary inspection and, if necessary, coordinate with the manufacturer for further resolution.
- For minor issues, we may be able to provide immediate support or replacement from our stock.
- Inspection and Resolution:
- Upon receiving the device, we or the manufacturer will conduct a thorough inspection to verify the claim.
- If the claim is approved, we or the manufacturer will repair or replace the device at no additional cost.
- In cases where repair or replacement is not possible, a refund may be offered according to our refund policy.
- Exclusions:
- The warranty does not cover damages caused by accidents, misuse, or unauthorized modifications.
- Consumable parts such as batteries, unless the failure is due to a defect in materials or workmanship, are not covered.
- Contact Information:
- For warranty-related queries and claims, please contact us at [your contact email or phone number].
For Used and Refurbished Mobile Phones
We are committed to providing quality used and refurbished mobile phones. To ensure customer satisfaction, we offer a warranty for both types of devices.
- Warranty Duration:
- The warranty period for both used and refurbished mobile phones is 3 months from the date of purchase.
- Coverage:
- The warranty covers defects in materials and workmanship that arise during normal use of the product.
- This includes issues related to hardware, such as malfunctioning buttons, speakers, or displays.
- Exclusions:
- The warranty does not cover damages caused by accidents, misuse, water damage, unauthorized repairs, or any modifications.
- Consumable parts like batteries, unless the failure is due to a defect in materials or workmanship, are not covered.
- Special Conditions:
- For any issues related to the LCD, customers must contact us within 7 days of noticing the problem. Claims made after this period will not be eligible under warranty and may incur additional charges.
- Claim Process:
- Customers should contact our customer service team to initiate a warranty claim.
- Provide proof of purchase and a detailed description of the issue.
- Our team will guide customers through the steps to return the device for inspection.
- Inspection and Resolution:
- Upon receiving the device, we will conduct a thorough inspection to verify the claim.
- If the claim is approved, we will repair or replace the device at no additional cost.
- If repair or replacement is not feasible, a refund may be offered according to our refund policy.
- Post-Warranty Service:
- If any problems occur after the warranty period, we are still here to help. We will provide repair services and strive to keep the charges as low as possible.
- Contact Information:
- For warranty-related queries and claims, please contact our customer service team at [your contact info@alinkwireless.ae or (+88) – 1990 – 6886].
